Terms and conditions

1. Who we are and scope

These Terms and conditions govern the booking and performance of at-home beauty services offered through esterangelone.it, WhatsApp, phone or email by:

ANGELONE ESTER BEAUTY CONSULTANT of Ester Angelone
Sole proprietorship · Registered tax address: Via Portone 75, 04020 Monte San Biagio (LT), Italia
VAT number: 03261090595
Email: info@esterangelone.it · Phone: +39 328 188 1553

Services are performed personally by Ester Angelone, a beautician qualified under Italian Law 1/1990, at the address provided by the client in Milan and nearby towns.

2. Services and prices

Treatments, indicative durations and prices are published in the Price list. Prices are in euro, final and include any applicable taxes. The round-trip taxi for your area (20 to 60 €) is added once and, for appointments from 8 pm, on Sundays and public holidays (Italian national holidays, Easter Monday and Sant'Ambrogio, 7 December), a 20 € supplement applies. Minimum treatment spend is 60 €. The total is always shown before confirmation. Prices may be updated at any time: changes do not apply to bookings already confirmed.

3. Booking and conclusion of the contract

You can book online by choosing treatments, area, address, date and time, or via WhatsApp, phone or email. By submitting an online booking and completing payment or card registration you make a binding offer. The contract is concluded when Ester confirms the appointment in writing (WhatsApp or email), usually within 2 hours between 8 am and 9 pm. If the requested time is not available you will be offered alternatives; if none suits you, the booking is cancelled with a full refund at no cost. You will receive confirmation of the contract on a durable medium (email or message).

Bookings via WhatsApp, phone or email. Bookings made outside the website are also governed by these Terms: with the written confirmation Ester sends a link to this page and the booking is accepted under these conditions. To apply the cancellation policy, Ester may request prepayment or a guarantee card via a secure Stripe link; otherwise the booking remains valid but fees apply only if the client has accepted them in writing.

Client area. After your first booking you can sign in to your account with your email and a one-time code, no password needed. There you find bookings, status, receipts, gift cards and preferences, and you can request a new date or cancel under Art. 6. You are responsible for keeping your email account secure; you can delete your account at any time from the area itself.

4. Payment

You can choose between:

• Online prepayment by card, Apple Pay or Google Pay via Stripe;
• Payment on the day in cash or by card, registering a payment card as a guarantee via Stripe. Nothing is charged except the fees set out in Art. 6, with written notice before any charge.

Invoices are available on request. If payment is not made on the day, the amount due may be charged to the guarantee card.

5. Right of withdrawal

Services are provided on a specific date and time reserved exclusively for the client, with dedicated time and travel that cannot easily be reallocated. Under Art. 59(1)(n) of the Italian Consumer Code (Art. 16(l) of Directive 2011/83/EU), as interpreted by the CJEU (Case C-96/21), the 14-day right of withdrawal for distance contracts does not apply to such services. The cancellation policy in Art. 6 applies instead, which still allows free cancellation up to 48 hours before.

Should the right of withdrawal be deemed applicable for any reason, the client may exercise it within the legal terms by notifying info@esterangelone.it; having expressly requested performance on the chosen date, the right of withdrawal is lost once the treatment has been performed (Art. 59(1)(a)).

Gift cards. Buying a gift card online, which has no performance date, is subject to the right of withdrawal: you may withdraw within 14 days of purchase without giving a reason, provided the card is unused, and receive a refund within 14 days via the same payment method.

Online withdrawal function (Art. 54-bis Italian Consumer Code). At the bottom of every page and in the confirmation email you will find the link Withdraw from contract here: enter your name, email and the booking or gift card details, then press “Confirm withdrawal”. You immediately receive an email receipt with the content of your statement, date and time. You can use the same function to cancel an appointment, in which case Art. 6 applies. You can always also give notice by email, WhatsApp or with the following model form.

Model withdrawal form: “To: ANGELONE ESTER BEAUTY CONSULTANT, Via Portone 75, 04020 Monte San Biagio (LT), Italia, info@esterangelone.it. I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service: … Ordered on / received on: … Name of consumer(s): … Address of consumer(s): … Date: …”

6. Cancellation and rescheduling

You can cancel using the “Withdraw from contract here” function, by WhatsApp or by email; the time the message is received applies. Fees, calculated on the treatment price only, are:

• More than 48 hours beforeNo fee: full refund if you paid online, no charge to the guarantee card.
• Between 48 and 24 hours before20% of the price of the treatments booked.
• Less than 24 hours before50% of the price of the treatments booked.
• No-show or cancellation on arrival100% of the treatment price plus the round-trip taxi cost.

• Rescheduling: you can move your appointment once for free up to 24 hours before, subject to availability. A further change counts as a cancellation.
• Force majeure and illness: no fee for illness documented by a medical certificate or unforeseeable events beyond the client's control.
• If you paid online, the fee is deducted from the refund. With a guarantee card, the fee is charged only after written notice by email stating the amount and reason, and no earlier than 48 hours after that notice, so you can send a medical certificate or report an error. They are a pre-estimate of the loss for the reserved time and travel (Art. 1382 Italian Civil Code) and are proportionate to the actual harm.

7. Cancellation by Ester

If Ester has to cancel due to illness or force majeure she will notify you as soon as possible and offer a new date with priority. If you prefer not to reschedule, you get a full refund of any amount paid, with no further obligations.

8. Lateness and access

Ester arrives at the agreed time and lets you know when she is on her way; traffic delays over 15 minutes are communicated. Please ensure access to the address (intercom, floor, instructions for concierge or hotel reception). If the treatment cannot start within 15 minutes of arrival for reasons attributable to the client, it may be shortened to respect later appointments without a price reduction; after 30 minutes the appointment counts as a no-show.

9. What is needed on site

A clean, well-lit space, a table and a power socket; for full-body waxing, facials and massage a space of about 2×3 metres for the treatment table. Please keep pets in another room during the treatment. Ester brings all professional equipment, sterilised tools and single-use materials.

10. Health, contraindications and informed consent

Before the treatment you must inform Ester of any known allergies, pregnancy, medication, medical conditions or skin and eye conditions. For lash lift, brow lamination and henna a patch test in the days before is recommended. Ester may refuse or stop a treatment if contraindications are present: the price of treatments not performed is not due, but if the contraindication was known and not disclosed in advance the taxi cost remains due. Beauty treatments have no medical or therapeutic purpose.

11. Safety and respect

Ester may refuse or stop the service if the environment is unsafe or unhygienic, or in case of inappropriate or harassing behaviour; in such cases the full booked amount is due. Photographing or recording Ester without her consent is not allowed.

12. Satisfaction and complaints

At the end of the treatment please check the result together with Ester and raise any doubt immediately, so it can be fixed on the spot. If an application defect appears later (for example gel polish lifting not caused by misuse), report it with a photo within 72 hours to info@esterangelone.it or on WhatsApp: we will consider a free touch-up together. Complaints are answered within 7 working days. Your statutory rights under Italian consumer and civil law are unaffected.

13. Liability

Ester performs services with the professional diligence required by the nature of the activity. She is not liable for damage resulting from untrue or omitted health information, failure to follow aftercare instructions or force majeure. Liability for wilful misconduct, gross negligence and personal injury is in no way limited (Art. 1229 Italian Civil Code).

14. Gift cards

Gift cards are valid for 6 months from issue, usable for any treatment or the one indicated, across several appointments until the amount is used up. They cannot be exchanged for cash, except for the 14-day right of withdrawal set out in Art. 5. The taxi for the area is added unless already included.

15. Photographs

Ester may photograph the result (for example hands only) for her portfolio and social media only with your consent, which you may refuse or withdraw at any time without any effect on the service.

16. Personal data and communications

Data is processed according to the Privacy policy. You will receive automatic service emails (confirmation, reminders 48 and 24 hours before, aftercare tips, receipts), necessary to perform the contract. Rebooking suggestions and the review request can be switched off at any time from your account.

17. Changes

These Terms may be updated. Each booking is governed by the version published when it was made.

18. Governing law and jurisdiction

Italian law applies. For disputes with consumers the court of the consumer's place of residence or domicile has exclusive jurisdiction if located in Italy (Art. 66-bis Italian Consumer Code); consumers resident in another EU country keep the protections of their country's mandatory rules. For clients acting in the course of a business or profession (e.g. hotels and companies) the Court of Latina has exclusive jurisdiction. Recognised ADR bodies may always be used. The EU ODR platform was discontinued on 20 July 2025.

19. Final provisions

If any clause of these Terms is found void or ineffective, the others remain fully valid. Failure to exercise a right does not constitute a waiver. Special conditions may be agreed in writing with business clients (companies, hotels, events), prevailing over these Terms only as expressly provided. Communications are sent to the contact details given when booking and to info@esterangelone.it.

20. Specific approval

Under Articles 1341 and 1342 of the Italian Civil Code, when booking the client specifically approves the following clauses: Art. 4 (charge to the guarantee card), Art. 5 (exclusion of the right of withdrawal), Art. 6 (cancellation and no-show fees), Art. 8 (lateness), Art. 10 (refusal or interruption due to contraindications), Art. 11 (interruption for safety reasons), Art. 13 (limitations of liability), Art. 18 (jurisdiction for non-consumer clients).